We want you to have a great time at BRIGHTON JAPAN, but some times accidents or problems arise.
We take your safety and security very importantly. Therefore we have lots of volunteers around the festival site. In the event that you have a problem, then please contact one of them immediately.
If you have a problem with any event tickets then please go to our ticket office.
If you have a problem with your VIP Ticket or a trader, then please come directly to our marketing suite.
Obviously we're in an open space, although it's gated, it can be an opportunity for thieves, so it goes without saying that you should keep all your personal property with you at all times.